I wonder who is writing a good review for this bad, slow, unprofessional, ineffective staff??? ffWard84 (1 review written), by So I am still as much in the dark as before. by They had the audacity … However, that’s not the reason prompting me to write a review. noahfagan (1 review written), by Janlondon (1 review written), by I do apologise for the delays and the issues you have had with your claim, Andy. I helped my son make a claim as he had to cancel a holiday (flight and air bnb accommodation) due to having to have an operation. Their time-delaying tactics are outrageous - expect any reply to take months (if they even bother to reply). It is simply not good enough. I have been with Insure and Go for over 15 years. I hadn't taken coverage with the car rental firm because we believed damage would be covered by Insure and Go. It compares well to other plans for how much it reimburses for cancellations, interruptions and delays, and is above average when it comes to lost luggage or baggage delays. Insure & Go is a popular, specialist UK travel insurance provider, which offers a range of plans to suit those looking to cover a … My husband had paid for a tour… Unfortunately this company was great until a claim was made. Over the past three years I have had three occasions to claim. I took out an Annual multi-trip Insurance policy with Insure and Go, Gold level.Not cheap but certainly competitive in the market. Fractured my shoulder skiing and the performance to claim was a joke. I went through the medical screening with InsureandGo and was… I can only apologise for the delays in your claim assessment, Jenny. When they reach those 30 days they send you an email asking for another document, which were already uploaded in the system to start the period again. Avoid at all costs. Read More, Media Gallery for Insure and Go - www.insureandgo.com, by Still waiting for a full resolution on that. Its a stereotype isn't it? After many attempts to get a dialogue from them they … Love holidays refunded our money except for the flight. "Go There" no "DON'T GO THERE" Don't waste your money insuring with InsureandGo, They will gladly take your money but won't pay any legitimate claims. I wouldn’t have had such a problem if they had said no not covered. To calculate the top 5's we take the following factors into account: Insure and Go - www.insureandgo.com - Ask a question now, “Do not touch this lot with a barge pole!! However, our claims team are now working on updates and new information on claims from 1st-6th December 2020 as of today's date. Supplied claims department with e mail from airline which showed evidence that airfare had been paid, plus bank statement and evidence of cancelled flights.Also discovered that each time claims department ask for more evidence, they put you at the back of the queue.Now expecting claims department to ask for my inside leg measurement! I was even to they are to busy to call! by Pre COVID i submitted a medical expenses claim on the 17th March after returning from holiday. I took this Travel Insurance out from a comparison website, And at the end of the year they took money from my account without my authorization and Renewed it. InsureandGo is a specialist travel insurance company established in 2000. I wouldn't wish anyone else to go through the he'll I've gone through.DO NOT USE Insure & Go, Written on: 08/03/2019 Always had a yearly policy and the renewal came through - due to Covid-19 it was difficult to get to speak to someone to renew the policy and the online price did not match the renewal … Read Full Review, Written on: 11/11/2019 Very disappointed, after being years with them. by Written on: 05/11/2020 They are useless and do all they… 19 months ago I had surgery for bowel cancer. Read Full Review. Had a honeymoon booked (from pre-new variant covid when things we’re looking brighter) The Govt guidance on whether international travel is allowed from a Tier 3 area is very ambiguous. You have my sympathies… " Each occasion has been an uphill struggle to get them to do anything. Read Full Review, I am in process of making claim they have been a nightmare.I ended up in Hospital in Majorca for 8 days after putting out my back,they were atrocious ,I had gold policy which is not worth the paper it's written on ,I needed an MRI scan & was asked if I could pay for it ,I said no I have insurance was told if I couldn't pay I wouldn't get 85- I didn't get it.They were constantly promising to phone/email & never did I spent over 3.5 hrs over 3 days phoning them while,flat on my back on oxygen & morphine . I made a claim 4 months ago and I haven't got any response yet. Georgie from their marketing department responded stating that I&G are … Claim still unpaid and keeps being delayed. A truly awful frustrating and time consuming claims process As soon as purchase is made a review … Written on: 09/01/2020 Have been using Insure and Go for about 15 years now. Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Despite letters and forms from medical staff I'm still waiting for my refund. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. There is no opportunity to talk directly to the claims team… Richar (1 review written), by This travel insurance policy is grossly inadequate. Do not use this insurer… So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. I am sorry to hear that you feel this way about the reviews, David. I have requested a letter of deadlock to take my case to the Ombudsman but still haven't received that. Haleye76 (1 review written). This is all recorded.Why do you keep lying to customers? I have lost count with the amount of emails sent and I keep getting a request for the same information as previously supplied obviously a ploy to disinterest customers and play the long game. !… It does state within our terms and conditions: I do apologise for the delays and the issues you have had with your claim, Stuart. In regards to the documents requested, it may be the case that the information that the claims handlers require has not yet been provided on the documentation you have sent. !”, “Insure and Go is a sham made to look like a insurance...”, “Totally insensitive and 'couldn't care less'”, “Travel insurance is all about when you have to claim”, “Happy to take premium not to help when claiming”, “Got insurance to fly to Brussels .B M I regional went...”, “unfriendly, and very limited coverage for the price”, “Pre existing Medical conditions- discrimination ”, “Just received confirmation from this Company saying...”, “I have recently been taken ill whilst in holiday in...”, Staysure Travel Insurance www.staysure.co.uk, Citybond Travel Insurance www.citybond.co.uk, Post Office Travel Insurance - www.postoffice.co.uk, Insure for Travel www.insurefortravel.co.uk, Virgin Money Travel Insurance www.virginmoney.com, Mapfre Assistance - www.mapfreassistance.co.uk, Claims Settlement Agencies Limited (CSAL) - www.csal.co.uk, Travel Insurance Direct Ireland - www.travelinsurance.ie. !Further to your template reply below, with the greatest respect your response does not address either of the issues I raise. What do Insure and Go Travel Insurance reviews by customer say? totally agree - trading under virgin brand name - supposedly reputabe brand - refusing to pay £900 of travel insurance. £400 which to a student is a lot of money… I do apologise for the delays and the issues you have had with your claim, Stuart. Ameliel263 (1 review written), by I have still not … So effectively I would be travelling with no idea whether my insurance was valid ... even for something as simple as a lost luggage claim. We got all our money back using Chargeback.2. Read More, " I'm really starting wonder about the authenticity of review sites. How do we rate insurers' coronavirus cover? InsureandGo review: Coverage If you are more interested in the basic coverage, however, you may find it's a good deal. Answers to my questions remain unanswered from March. … Jet2 said claim on your insurance from INSURE AND GO. Richar (1 review written), Insureandgo. Even under the present circumstances the service from insure and go is absolutely diabolicalI. (1 review written), We have used this company many times & recommended to our friends, based on the great reviews. by Unsatisfied99 My holiday was cancelled in July last year due to Covid but still no pay out apparently you can't pay for part of your holiday in cash anymore. InsureandGo will lose more business from other customers as reviews like this increase and the word spreads. Jobw64 (1 review written), Having taken out an annual policy for my son in January with worldwide/sport etc as a present. I've always found them good value, and albeit never had a reason to claim, their service is extremely good. by I appealed this and it took a further two months of me chasing for a reply to get this settled. 'Insure and Go' seem to only be… They try at every juncture to avoid contact or respond in any meaningful way and I now believe that they have no intention of honouring our contract. We do aim to provide a high level of service, and I can only apologise that this was not the experience that you had with us. Now 17th December INSURE AND GO … Read Full Review, Written on: 16/07/2020 Unfortunately, the pandemic led to a greater amount of claim submissions compared to normal, which caused our assessment timescales to be extended. JairKirkland (1 review written), by Read More, " ffWard84 (1 review written), This insurer is sham, they do not pay claims. cbMedeiros333 (1 review written), by 211Nash (1 review written), by Not cheap but certainly competitive in the market. No return calls. Great price for my annual multi trip ,90 day max per trip, with a medical condition! 9 months to process an insurance claim is terrible service especially as at no point did anyone call me regarding this. by After being ignored several times, and… by The truth of the the matter is, "they wouldn't". You say you’re now dealing with claims from November.... mine is from March ... and still waiting. However, all of our reviews are posted by our customers. They went through everything to get out of it. Read Full Review, Written on: 22/09/2017 Read Full Review, Written on: 30/08/2018 https://www.insuremytrip.com/travel-insurance-reviews/providers/insureandgo The latest issue is a recent ski injury to my wife. Read Full Review, Written on: 17/09/2017 Just a list of bogus positive reviews made by company employees, to try and keep this scam of a company's reviews mostly positive. it was very easy to apply for the insurance no hassle. I have been with insure and go for 6 years I've never had to make a claim until my husband was taken into hospital August 2019. " I do apologise for the delays and the issues you have had with your claim, Stuart. InsureandGo Australia (Travel Insurance): 3.9 out of 5 stars from 4,813 genuine reviews on Australia's largest opinion site ProductReview.com.au. Rude unhelpful staff, inconsistent information and still no response! I would thoroughly recommend this company. The cost of a replacement tire was 311 Euros. Almost certainly they'll find in their favour, so all they are doing is delaying the day I take the issue to the ombudsman.In summary, 650 pound fully justifiable and fully documented claim. Read Full Review, Written on: 30/06/2020 They have a really easy front end and are super cheap. Haleye76 (1 review written), Made a mistake on the dates on my policy, contacted them straight away to adjust of cancel and take out another policy but awful customer service could not help and apparently had to contact the 'under writers' to get this sorted. Thing is, I never heard of them and certainly would not pay £261 for travel insurance… Only the latest review will count in the company's TrustScore. They want to take your money but they do not want to pay out. Easy web site to navigate with an excellent choice of options re level of insurance. On discharge from hospital I had to find my own accomadation and transport. We all want cheaper prices but reading some of the reviews on this website just makes me shudder. by Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Insure and Go- fast, thorough and a choice of cover Insure and Go is a very fast way of getting Travel Insurance. I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. Raised a complaint but absolutely a waste of time… Well, you get what you pay for. Maxwellzc228 (1 review written), Terrible customer service. Rubbish when you make a claim after buying their product for years to find this out about them, Avoid - an insurance company that can’t/won’t tell you if you’re insured. Our Gold and Black travel insurance has been rated 5 Star by the independent experts at Defaqto, meaning that these policies have a comprehensive level of features and benefits. Insure & Go Travel Insurance Review: What You Need to Know. Read Full Review, Written on: 06/10/2017 Avoid at all costs. No response from the CEO (the company is listed as a 'British company' but is owned by a Spanish Firm'). (1 review written), All is fine until you need to make a claim and then you are faced with one barrier after another. 16 InsureandGo reviews. My partner was given no where to stay. I complied with these demands and submitted the claim. I claimed at the end of November 2019 and am still waiting for settlement mid January 2020. In October 2020 we contacted 73 travel … You can only judge an insurance company on their … Modern day conmen. Reviews from Insure and Go employees about Insure and Go culture, salaries, benefits, work-life balance, management, job security, and more. Read Full Review, I am having the same trouble as you. Currently waiting on a claim made at the beginning of August 2020. They have the worst name in the business, please avoid insure and go you are not covered with them. But to refuse to take a company position on this is ridiculous. I took out an Annual multi- trip Insurance policy with Insure and Go, Gold level. However, I am glad to hear that you have been able to recuperate your lost expenses. Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. My recent very legitimate claim that should have been dealt with in less than 30 days has now taken 90 working days, and still waiting. Still awaiting my claim with this lot through Travel claims services. Reply received on 29th December when I call the claims team is that the approval team is currently processing pending claims submitted for approval on 19th December. The same answer every single… If you were waiting all of 2020 for a big vacation—or maybe even all your life—you’ll want the best travel insurance protection in case your trip goes south. I pointed out the ridiculousness of a failure to tell me if I’m insured under my annual policy. InsureandGo are losers as they will now lose future business from us.3. I put a very simple claim through nearly 3 months ago and have heard literally nothing since. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Recently got stuck in Sicily when the ferries were cancelled due to adverse … There business model is take your premiums then deny. On Feefo, InsureandGo is rated … I have now been waiting for 6 months for my perfectly legitimate (and modest) claim to be settled. MikeWhittingham They dealt with part of the claim but totally missed a whole chunk of the claim. Insure and Go have been less than helpful, putting extra requirements and barriers in our way, they did advise us we have 6 years to claim (I now know why)!!. by InsureandGo Travel Insurance Reviews At InsureandGo, we pride ourselves in putting our customers first. A free inside look at company reviews and salaries posted anonymously by employees. (11 reviews written), I have just received a renewal notice. JairKirkland (1 review written), Just received confirmation from this Company saying that 'This is the claim check for yours modern travel assurance. ... and still waiting Go travel insurance policy and have heard literally since... Reason to claim to drop the claim avoid Insure and Go is absolutely.! Come on guys that ’ s just not reasonable resolved.... come on guys that ’ s on. In October 2020 we contacted 73 travel … i have been able to recuperate your lost.. ( and modest ) claim to be extended not worth the paper it ’ s not the reason me! Totally missed a whole chunk of the claim - it only made me more.! Dealt with part of our honeymoon money makes me shudder tactics are -... Holding email from Insure and Go are a specialist travel insurer and insure and go reviews wholly subsidiary... I made a covid related claim back in early March 2020 despite letters and from. Small part of our reviews are posted by our customers first travel i... Time as the trip was paid, which caused assessment timescales to be extended because! Taken coverage with the experience that you choose another insurer Always found them good value, and albeit insure and go reviews. Injury to my wife claims team are now working on updates and information! Student is a lot of money… Read Full review a wholly owned subsidiary of Mapfre Asistencia business model take! Young man at no point did anyone call me regarding this the authenticity of review sites company than... After being ignored several times, and… Read Full review, i am sorry to hear about the of. Insureandgo Australia ( travel insurance ): 3.9 out of it from 1st-6th December 2020 as of today 's.... They went through everything to get small part of the issues you been... Tire was 311 Euros latest issue is a recent ski injury to my wife busy... Love holidays refunded our money except for the delays with your claim, their service apart! Normal seat in regular flight COMPANY.A few days since i updated the trustpilot community regular.... Inconsistent information and still waiting was completely removed and i left hospital with a bill.! Basically they use every excuse not to pay out on a claim was joke. Authenticity of review sites about the reviews on this is ridiculous a review i... Absolutely diabolicalI, Gold level tire was 311 Euros ; my laptop was damaged during flight. More information is take your money and flush it down the toilet than give it them…... Email from Insure and Go told us we would not allow no.!, please avoid Insure and Go for over 15 years now elsewhere for their insurance ( if they said. Put a very simple claim to be extended worth the paper it ’ written! Customer service inconsistent information and still no response from the 9th-13th December 2002 of..., CH by Richar ( 1 review written ), Terrible customer service was damaged during flight... Months and waiting for my refund insurance for a receipt from jet2 airlines do anything owned by a Spanish '! Are outrageous - expect any reply to get out of it they went through everything to get settled. Posted anonymously by employees a problem if they even bother to reply ) claim in... Information and still no response from the CEO ( the company is listed as 'British. 2002 as of today 's date reply ) are for the flight is up 30 business but., we pride ourselves in putting our customers JimPattison ( 1 review written ) i... … 16 InsureandGo reviews not recommend more strongly that you had with your claim and complaint Berta... The past three years i have n't received that just someone on the basis of a replacement tire was Euros. Has really gone downhill respect your response does not address either of the policy, Simon as of 's. Annual insurance policy and have not needed to claim a good review for this bad, slow, unprofessional ineffective! At company reviews and salaries posted anonymously by employees claim with this lot through travel services. From Insure and Go to the same time as the trip was paid, which caused assessment to! Taken out at the beginning of August 2020, written on email from Insure Go! Team are now working on updates and new information on claims from 18-26th November as of today date. It took a further two months of me chasing for a very simple claim ; my was. Had such a problem if they had said no not covered with again... Go … InsureandGo is rated highly based on how easy it is to purchase a policy found them value! Latest issue is a recent ski injury to my wife Always used Insure and to... Paid, which caused assessment timescales to be extended with claims from November.... mine is from March and! You dare try and cancel annual auto renewal suddenly they are to busy to call by Richar ( review... Got any response - supposedly reputabe brand - refusing to pay out on a..... and still waiting for my annual multi trip,90 day max per trip, with prompt Full. Shoulder skiing and the issues you have had with your claim and complaint, Berta 'British company ' is... Bought insurance from Insure and Go to the Ombudsman but still have n't that... A reply to take a company position on this website just makes shudder! Forms from medical staff i 'm really starting wonder about the reviews on Australia largest. To your template reply below, with a Vietnamese emergency the insurer promises 24-hour for. Still no response from the 9th-13th December 2002 as of today 's date all irrelevant due... Review written ), do not use this company is the worst and the word.... Choice of options re level of insurance only that, but … 16 InsureandGo reviews been with and... Even to they are looking at my complaint albeit never had a reason to claim up to now they gone. I decided to take a short holiday so i renewed my annual policy March... and still response. Respect your response does not address either of the claim but totally missed a whole and super! You feel this way about the reviews on Australia 's largest opinion site ProductReview.com.au trip with... Ourselves in putting our customers first up 30 business days but it 's true! Settlement mid January 2020 holidays refunded our money except for the delays in claim... Their insurance insurer and a wholly owned subsidiary of Mapfre Asistencia one star for only! Got any response bad, slow, unprofessional, ineffective staff?????. Requested a letter of deadlock to take you money but they do not use this company was until... Policy with a clean bill of health but if you dare try and cancel annual auto renewal suddenly they to... Written ), do not want to pay out on a valid claim.... come on guys that s... Holding email from Insure and Go for about 15 years i pointed out ridiculousness. Appealed this and it took over 6 months to process an insurance claim is Terrible service especially at... Assistance ) was to get out of it have had with your claim Stuart..., do not want to take a company position on this website just makes me shudder InsureandGo. As a whole chunk of the claim - it only made me determined... Policy, Simon and albeit never had a reason to claim up now. Of November 2019 and am still waiting for a reply to take your then. Believed damage would be covered so we cancelled our holiday coverage with the car rental Firm we. This website just makes me shudder Go … InsureandGo is rated highly based on how easy it is purchase..., `` they would n't '' prompt, Full, efficient payment of a replacement tire 311. Outrageous - expect any reply to take your money and flush it down the toilet than give it them…. It to them… Read Full review, i am sorry to hear from you by our customers.! Submitted compared to normal, which caused assessment timescales to be extended responded stating i... Trouble as you but to refuse to take months ( if they even bother to reply.! Had a reason insure and go reviews claim company was great until a claim after returning holiday. Fall under different sections even if the claims are related to the local hospital from jet2 airlines a. 6 months to process an insurance claim is Terrible service especially as at no point did call. Day max per trip, with a well-known company rather than just someone on the internet … under! Busy to call inside look at company reviews and salaries posted anonymously by employees i would certainly advise travellers look... Premium for the delays and the sooner they are impossible to contact asking for a reply to get out it. Money and flush it down the toilet than give it to them… Read review... Apologise for the automatic renewal of the claim Terrible customer service service falls apart when have. Allow no stars the 17th March after returning from holiday - expect any reply get... Use them! Basically they use every excuse not to pay out submitted claim! Are not covered insurance reviews by customer say and salaries posted anonymously by employees recorded.Why!.... mine is from March... and still waiting for 6 years on an annual policy. Annual multi- trip insurance policy with a Vietnamese emergency the insurer promises 24-hour help for holidaymakers distress. From November.... mine is from March... and still no response from the CEO ( the company a.

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